Support
Frequently Asked Questions
Everything you need to know about building and selling your course with tichr.
Getting Started
What is tichr?
tichr is an AI-powered platform that helps experts, freelancers, consultants, and creators turn their knowledge into online courses, without the technical headache. It guides you from finding the right course topic all the way to a live, selling landing page.
Unlike other platforms that hand you a blank page, tichr uses the Ikigai discovery framework and AI to help you build a structured course and a converting sales page from day one.
Do I need any technical skills to use tichr?
No technical skills required. tichr is designed specifically for people who are experts in their field, not in web development or marketing. The AI handles curriculum structure, landing page design, and content formatting. You just bring your knowledge.
Is there a free plan?
Yes. The Free plan lets you publish your first course with no credit card required. It includes one active course, up to 50 students, one AI-generated landing page, and one AI course creation. It's a fully working product, not just a trial.
How long does it take to publish a course?
Most creators get to a live landing page within a few days. The Ikigai discovery session helps you define your course topic and structure in one sitting, and the AI then builds your curriculum and landing page immediately after. The bottleneck is your content, not the platform.
Who is tichr built for?
tichr is built for genuine experts with real knowledge worth teaching: freelancers, consultants, executives, therapists, facilitators, and creators with an existing audience. If you've been meaning to build a course but every tool you've looked at starts with a blank page, tichr is for you.
tichr is not designed for people looking for a quick way to sell low-effort content. The platform, pricing, and process are all built around serious course creators.
What does "Ikigai" mean and why does tichr use it?
Ikigai is a Japanese concept that sits at the intersection of what you love, what you're good at, what the world needs, and what you can be paid for. tichr uses this as the foundation for its course discovery system, mapping your expertise against all four dimensions to surface the course topic that belongs specifically to you.
The result is a course idea that's marketable, authentic, and already inside your existing knowledge, not something invented from scratch.
AI Course Builder
How does the AI course builder work?
You answer a series of guided discovery questions about your expertise, your audience, and what transformation you want to create. The AI uses your answers to build a complete curriculum of module titles, learning outcomes, and a suggested lesson sequence, which you can then edit, reorder, and fill with your own content.
You're not starting with a blank page. You're editing something that already makes sense.
Can I edit the curriculum the AI generates?
Yes, everything the AI generates is fully editable. The AI output is a starting point, not a fixed structure. You can rename modules, reorder lessons, delete sections, and add your own content at any point.
What types of content can I add to lessons?
Lessons support video, written content, downloadable resources, and interactive elements like journaling inputs and reflection prompts. Drip scheduling is built into every course, meaning you can control when each lesson becomes available to students after they enroll.
What is drip delivery and do I have to use it?
Drip delivery releases lessons to students on a schedule (for example, one module per week), rather than giving them access to everything at once. It's built into every tichr course because courses that get completed get recommended. You can enable or disable it per course and configure the timing however you like.
Does tichr support journaling and reflection exercises?
Yes. Journaling inputs and reflection lessons are baked into the course structure, not an afterthought. This is particularly valuable for therapists, coaches, facilitators, and anyone whose course creates personal transformation rather than just information transfer.
What are AI credits and how do they work?
AI credits are used each time you use an AI-powered feature: generating a course structure, creating a landing page, editing your landing page copy, or running an optimization. Different actions cost different amounts of credits. Credits are included with your plan, and you can purchase additional packs if you need more.
Landing Pages & Sales
How does the AI landing page builder work?
After you complete your course setup, tichr generates a custom landing page for your course, written specifically for your course topic, your audience, and your unique selling points. This is not a template with your name swapped in. The AI is trained on what converts in online course niches.
You can then edit the copy, reorder sections, and let the built-in A/B testing engine improve it over time based on real visitor behaviour.
What is A/B testing and how does it help my sales?
A/B testing automatically shows different versions of your landing page to different visitors and measures which version converts better. Over time, the winning variant becomes the default. This means your landing page continuously improves without you having to manually test anything. It gets better while you focus on your course.
Where does my course live? Do I need my own domain?
Every course on tichr lives at tichr.ac/your-course-name, no custom domain needed. Your course URL is shareable, searchable, and indexed by search engines from day one. You inherit the domain authority of the entire tichr.ac platform, so you're not starting from zero on SEO.
As the platform grows and more creators publish, every course on tichr.ac benefits from the compounding network authority.
Can I edit my landing page after it's published?
Yes. You can edit your landing page at any time: manually adjust the copy, ask the AI to rewrite sections, or run a full optimization pass. Changes go live immediately. A/B testing continues to run in the background as you make edits.
Can I set my own price for my course?
Yes. You set the price for your course. You can offer it as a one-time payment, or configure other pricing options through your course settings. tichr processes payments on your behalf and pays out your revenue.
Student Management & Enrollment
How do students enroll in my course?
Students find your course via your tichr.ac landing page, click to enroll, and pay through the checkout flow. After payment, they get immediate access to their student dashboard and the first available lesson. If drip delivery is enabled, new lessons unlock on the schedule you've configured.
Can I manually enroll students without payment?
Yes. You can manually add students to your course from the student management panel, useful for beta testers, complimentary enrollments, or students who paid through another channel.
Can I see how my students are progressing?
Yes. Your dashboard shows per-student progress: which lessons they've completed, how far through the course they are, and when they last logged in. This helps you identify students who may need a nudge to continue.
Can I remove or revoke a student's access?
Yes. Owners and Admins can remove any student from a course at any time through the student management panel. The student will lose access immediately.
Is there a limit on how many students I can have?
The Free plan supports up to 50 students and the Starter plan supports up to 200 students. The Creator and Studio plans support unlimited students. If you're growing fast, upgrading your plan removes the student cap entirely.
Pricing & Plans
What plans does tichr offer?
tichr offers four plans:
- Free: 1 course, up to 50 students, 1 AI course creation, 1 AI landing page. No credit card required.
- Starter: 1 active course, up to 200 students, AI landing page included.
- Creator: 5 active courses, unlimited students, 2x AI credits, analytics.
- Studio: Unlimited courses, all Creator features, and priority support.
See the pricing section on the homepage for current rates.
How is tichr priced compared to other platforms?
Other platforms start at $119/month and charge extra for features like landing pages, A/B testing, and analytics. tichr is built to include everything you need to run a course business at a fraction of that cost. The Free plan alone gets you further than most platforms' paid tiers.
Can I upgrade or downgrade my plan at any time?
Yes. You can upgrade at any time and the new features become available immediately. Downgrades take effect at the end of your current billing period. If you downgrade and have more active courses than your new plan allows, you'll be asked to archive the extras before the change takes effect.
Does tichr charge transaction fees on sales?
Paid plans do not charge platform transaction fees on top of payment processor fees. The Free plan may have a small transaction fee. Standard payment processor fees (Stripe or similar) apply to all plans. These are set by the payment processor, not tichr.
What counts as an "active course"?
An active course is any published course that is currently open for enrollment or has active students. Draft courses and archived courses do not count toward your plan's course limit. You can have as many drafts as you like on any plan.
Billing & Payments
How do I get paid for my course sales?
Course revenue is processed through the payment integration and paid out to your connected account on a regular schedule. You can connect your bank account or Stripe account from the billing settings in your dashboard.
What currencies does tichr support?
tichr supports global payments, allowing students from around the world to enroll and pay in their local currency. You set your course price and currency, and the payment processor handles conversion where applicable.
Can I issue refunds to students?
Yes. You can issue full or partial refunds to students directly from your dashboard. Refunds are processed back to the student's original payment method. You control your own refund policy; tichr does not impose a platform-level refund window.
Can I cancel my tichr subscription at any time?
Yes. You can cancel your subscription at any time from your account settings. You'll retain access to your current plan's features until the end of the billing period. Your course content and student data are not deleted immediately on cancellation.
Do you offer annual billing with a discount?
Yes. Annual billing is available and offers a significant discount compared to paying month-to-month. You can switch between monthly and annual billing from your account settings.
Account & Team
What team roles are available?
There are five roles in the team system:
- Owner: Full control over the course, including deletion and ownership transfer
- Admin: Can edit settings, manage students, view revenue, and invite team members
- Teacher: Can edit lessons and content only (no access to student data or analytics)
- Editor: Can edit lessons and content, view students and analytics
- Viewer: Read-only access to dashboard (cannot modify anything)
How do I invite someone to my team?
- Go to your course settings
- Click on the "Team" tab
- Click "Invite" and enter their email address
- Select the role you want to assign
- They'll receive an email invitation to join
If they don't have an account, they'll be prompted to create one first. Invitations expire after 7 days for new users.
Do team members need a paid account?
Team members only need a free tichr account to accept an invitation. They do not need a paid subscription to collaborate on your courses. Only the course owner needs an active plan.
Can I transfer ownership of my course?
Yes, but only to an existing Admin on your team. Go to the Team tab, click "Transfer" next to your name, select the new owner, and confirm with your password.
Warning: This action cannot be undone. You'll become an Admin after the transfer.
How do I change my email address or password?
You can update your email address and password from your account settings. Changing your email will require verification of the new address before the change takes effect.
Role Permissions
Detailed breakdown of what each role can do:
| Permission | Owner | Admin | Teacher | Editor | Viewer |
|---|---|---|---|---|---|
| View dashboard | ✓ | ✓ | ✓ | ✓ | ✓ |
| Edit course settings | ✓ | ✓ | — | — | — |
| Edit lessons & content | ✓ | ✓ | ✓ | ✓ | — |
| View students | ✓ | ✓ | ✗ | ✓ | ✓ |
| Manage students | ✓ | ✓ | — | — | — |
| View analytics | ✓ | ✓ | ✗ | ✓ | ✓ |
| View revenue | ✓ | ✓ | — | — | — |
| Invite team members | ✓ | ✓ | — | — | — |
| Remove team members | ✓ | * | — | — | — |
| Transfer ownership | ✓ | — | — | — | — |
| Delete course | ✓ | — | — | — | — |
* Admins can only remove Teachers, Editors, and Viewers, not other Admins.
✗ Teacher role is designed for content creators who should not have access to student data.
Technical & Integrations
What browsers and devices does tichr support?
tichr works in all modern browsers: Chrome, Firefox, Safari, and Edge, on desktop and mobile. Your student-facing course pages are fully responsive, so your students can complete lessons on any device.
Is my course content backed up?
Yes. All course content, student data, and landing pages are stored and backed up in the cloud. You don't need to manage hosting, storage, or backups yourself.
Does tichr integrate with email marketing tools?
Integration options are available for popular email marketing tools. Check your dashboard's integrations section for the current list of supported providers. You can also export your student list at any time.
Can I export my student data?
Yes. You can export your student list, including names, email addresses, enrollment dates, and progress data, from the student management panel at any time. Your data is yours.
How does tichr handle SEO for my course page?
Every course published at tichr.ac is SEO-ready from day one, with a clean URL, proper meta tags, and structured data that search engines can index. Because your course lives on the tichr.ac domain, it inherits the domain authority of the entire platform. As more creators build on tichr, the network effect compounds the SEO strength for every course.
Is tichr GDPR compliant?
Yes. tichr is built with data privacy in mind and complies with GDPR requirements. You can review our Privacy Policy for full details on how student and creator data is collected, stored, and processed.